Delete your data

Last updated: September 14, 2026

This page explains how to remove what Recomaze holds about you: a single platform connection, the access Recomaze has to your Facebook, Instagram or LinkedIn account, or your whole account and everything in it. What we collect and why is in our Privacy Policy.

1. Disconnect a platform

If you connected a Facebook Page, an Instagram account, a LinkedIn Page, another social or business platform, or your store to Recomaze and want that connection gone:

• Sign in to Recomaze, open Settings → Connectors, and press Disconnect next to the platform.
• The access token, the refresh token and the identifier and name of the page or account are deleted immediately. Recomaze can no longer publish to that platform.
• Posts already published stay on the platform, where you control them. The copies in your Recomaze content library stay until you delete them or close your account.

2. Remove Recomaze on the platform itself

You can also revoke our access from the platform's own settings. Our access ends at once; to have the connection data we stored deleted as well, disconnect in Recomaze as in Section 1 or write to us as in Section 4.

• Facebook: Settings & privacy → Settings → Apps and websites → Recomaze → Remove.
• Instagram: Settings → Website permissions (or Apps and websites) → Recomaze → Remove.
• LinkedIn: Settings & Privacy → Data privacy → Permitted services → Recomaze → Remove.
• Other platforms: the connected apps or authorized applications section of that platform's settings.

3. Delete content

Articles, posts, page records, images and documents you created in Recomaze can be deleted from your content library and from your Knowledge Base at any time. Deleted content is removed from your account immediately and from our systems within 30 days.

4. Delete your account and all your data

To have your account and everything we hold about you deleted:

• Send an email to better@recomaze.ai with the subject Delete my data, from the email address of your Recomaze account, and tell us the website or store connected to it. If you write from another address we will ask you to confirm the request from the account address first.
• We confirm the deletion by email within 30 days. The confirmation is your record that the deletion was carried out.

What is deleted: your account and profile, your Company ID, catalog and documents, your content library and Knowledge Base, every platform connection with its tokens, the store interaction data collected by our apps and plugins for you, and your support correspondence. What we keep: invoices and payment records for as long as accounting law requires, and aggregated, de-identified statistics that identify neither you nor your business.

If you installed Recomaze through an app store or plugin marketplace, uninstalling the app or plugin removes it from your store but does not by itself delete your data; send the email above as well.

5. Shoppers on a store that uses Recomaze

If you are a visitor or buyer on a store that uses Recomaze, the store is responsible for your data and we act on its instructions. Send your request to the store; if you write to us instead, we will forward it to the store and help it respond.

6. Questions

Recomaze Inc., 115 Wild Basin Rd S, Suite 307, Austin, TX 78746, United States. Email: better@recomaze.ai.